Maire Cleary

The Challenge

Make sure people have the tools and the appetite to successfully deliver the service and continually learn and grow.

My Role

Organisational Development | Design Strategist | Facilitator | Coach

The Process

I partner with leaders and product and service owners and help them build new capability, bring new services to market and grow. Learning is practical and experiential with a focus on solving real business problems and delivering value while you learn.

Develop self-managing learning teams
Coach a diverse team of customer-impacting individuals through a service delivery cycle:

• Introduce new team learning practices and easy to understand metrics to track performance
  
• Align teams around a relational framework based on meaningful commitments (rather than processes)
  
• Learn to elicit and exploit insight - listen, negotiate and respond
  
• Grow an innovation pipeline
  

Duration starting at 6 weeks.

Coach Managers as Coaches
Work with management teams, using a blend of 1:1 coaching, team coaching and experiential learning to:

• Put people at the heart of problem solving
  
• Adopt a more relational style (move away from a transactional-based approach)
  
• Embrace complexity - learn to manage the tension of ambiguity and conflicting possibilities
  
• Evolve a continuous learning and change mindset across your team
  

Duration starting at 12 weeks.

Outcomes include:

• Operational mechanism to support new practices at scale
  
• New capability across management and operational teams